Elizabeth Bowland

Had a birthday party with friends and family which included quite young children. One of the female workers had horrendous customer service and attitude. She spoke quite rudely towards the parents and children when serving and delivering food to us. And when a parent mistakenly left a belonging of there’s on the bin, a child went in to collect it and was blamed and ridiculed and met with childish behaviour and attitude. The other staff were lovely, but I would suggest if this worker wants to work in place with children and families that should a more positive and professional attitude. I would like to thank the friendly staff for a great time, definitely second guessing returning to this establishment.

Bloody horrible staffing!. We getting organised and she came over told us we need start 15 minutes into our booking. (We still waiting for people arrive as the pageant is on) I walked over and asked question if we on a time limited and rudeness I got was horrible I asked her stop being hostile and she told me go away and walked away and slammed little door. We was also threatened by the manager of today if we didn’t start we be kicked out because they so busy. (They werent that busy) We been here for 2 hours and there is 12 lanes unused! Currently another group are taking time not getting treated the same. Our food was heavily delayed and we told “you be pushed to back of list” we had hungry kids. Being flustered is one thing but being hostile and threatening is another. We will never come back here again. Highly recommend you find out who is on before coming here or you could be greated with the same attitude.